Privacy Policy

McAllen Primary Care Clinic (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We may collect personal information such as your name, email address, phone number, address, date of birth, insurance details, and medical history when you book appointments, fill out forms, or use our services. We may also collect non-personal information such as your browser type, device details, IP address, and usage data automatically when you access our website. In the course of providing care, we may also collect health information, which is subject to HIPAA regulations.

We use this information to schedule and manage appointments, provide medical care, communicate with you about updates, test results, or services, improve our website and patient experience, and meet legal and regulatory requirements.

We do not sell, rent, or trade your personal information. We may share your information only with trusted third-party service providers, such as labs, pharmacies, and technology vendors, when necessary to provide medical services. We may also share your information with insurance providers for billing and claims processing or with legal authorities when required by law.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. If you opt in to receive SMS/text messages, those communications will only be used for appointment reminders, patient communications, or other clinic-related purposes.

We implement reasonable technical and organizational measures to safeguard your information against loss, theft, and unauthorized access. While we take steps to protect your data, no system is completely secure.

You have the right to access the personal information we hold about you, request corrections or updates to your information, request deletion of your information subject to applicable laws, and opt out of non-essential communications.

Our services are directed toward adults, and we do not knowingly collect information from children under the age of 13 without parental consent.

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at McAllen Primary Care Clinic, 110 E. Savannah Ave, McAllen, TX 78503, or by phone at (956) 686-4040.